Ideas Worth Exploring
Problems Worth Answering
Answers Worth Implementing
PWI eMod Co-Labs Worth Activating
A Community Worth Growing with Trust/Solidarity

The Corporate-to-Customer Disconnect

October 12, 2017 0

For organizations today, information is easy to come by. Customers create accounts and profiles Automatic reporting is generated from advertising, marketing, sales, customer feedback and reports and internal employee surveys Instantaneous communication is guaranteed with [...]

Humans Have 27 Distinct Emotional States, Study Finds

September 30, 2017 0

Opening Insights We are a very feeling/emotional driven world, at least we have been socially engineered to be. Our vulnerability to emotion has been used on a macro (government, media, entertainment, marketing and advertising) and micro [...]

Digital Transformation: Catch the Wave!

September 21, 2017 0

Opening Insights? Change is on the horizon. Are you and your organization ready to not only implement digital transformation, but to become a part of it?   Informational Insights At the recent Microsoft World Conference, Microsoft’s [...]

A PWI Co-Lab Delivers
Social Cultural Responsibility

July 29, 2017 0

The Co-Lab is a Philosophy of Communication that is Packaged into an App with Resources and Structure The Co-Lab is a platform, its a methodology, its a philosophy... it offers a collaborative process focused on: Defining problems, [...]

Opportunity is at Your Feet

July 28, 2017 0

A Continuing Journey of Collaboration, Opportunity and Career Development in the Co-Lab... As a member of a Co-Lab I was given the task of finding an environment to implement the skills I was learning to [...]

Many Americans are TOO Drugged-out to Work

June 30, 2017 0

Pocket Wisdom Insights (PWI) invites you to explore the following Co-Lab Blog. This blog features parts of an  insightful article featured outside of the PWI Co-Lab, written by Steve LeVine, on June 30th, 2017, published by Axios. We have [...]

Personality CAN change dramatically…

February 22, 2017 0

Personality CAN change dramatically: You’re a completely different person at 14 and 77, according to the longest-ever study into human character By Phoebe Weston For Mailonline PUBLISHED: 20 February 2017 A 77-year-old does not have […]

Keirsey Temperament Sorter

January 28, 2017 0

The Keirsey Temperament Sorter (KTS) is a self-assessed personality questionnaire designed to help people better understand themselves and others. It was first introduced in the book Please Understand Me. It is one of the most […]

Why a Customer Care Co-Lab Institute

September 20, 2016 0

Customer Care for many organizations is a never ending leaky bucket. Do you suppose we were trying to solve the wrong problem? For over 25 years, my company has measured performance in a variety of […]

Customer Care Co-Lab Institute for SMB Success

August 24, 2016 0

Hello and Welcome.  My name is Ed Butcher.  I am the founder and CEO of Spectra Business Solutions LLC.  I have over 25 years of experience in the Customer Care industry.  My business experience spans […]

Any Problem, One Solution

June 27, 2016 0

Any Problem One Solution Sometimes in life it’s hard to see the silver lining.  As people we experience a variety of problems, stresses and challenges as part of our life experience. Sometimes we find ourselves living in […]