Ideas Worth Exploring
Problems Worth Answering
Answers Worth Implementing
PWI eMod Co-Labs Worth Activating
A Community Worth Growing with Trust/Solidarity

The Corporate-to-Customer Disconnect

October 12, 2017 0

Opening Insights: Rocket Science of Data Analysis For organizations today, information is easy to come by. Customers create accounts and profiles Automatic reporting is generated from advertising, marketing, sales, customer feedback and reports and internal [...]

Should We Fear ‘the End of Work’?

October 1, 2017 0

Opening Insights: Making Sen$e In a 2012 report on the show "Making Sen$e" by Paul Solman explored “Man vs. Machine.” In this report he examined the future of the American worker and asked the question: Will Human [...]

Humans Have 27 Distinct Emotional States, Study Finds

September 30, 2017 0

Opening Insights: How Many Emotions? We are a very feeling/emotional driven world, at least we have been socially engineered to be. Our vulnerability to emotion has been used on a macro (government, media, entertainment, marketing and [...]

Digital Transformation: Catch the Wave!

September 21, 2017 0

Opening Insights: Ready for Change? Change is on the horizon. Are you and your organization ready to not only implement digital transformation, but to become a part of it?   Informational Insights: Digital Transformation is Today [...]

A PWI Co-Lab Delivers
Social Cultural Responsibility

July 29, 2017 0

Opening Insights The Co-Lab is a Philosophy of Communication that is Packaged into an App with Resources and Structure Informational Insights The Co-Lab is a platform, its a methodology, its a philosophy... it offers a collaborative process [...]

Opportunity is at Your Feet

July 28, 2017 0

Opening Insights A Continuing Journey of Collaboration, Opportunity and Career Development in the Co-Lab... As a member of a Co-Lab I was given the task of finding an environment to implement the skills I was [...]

Many Americans are TOO Drugged-out to Work

June 30, 2017 0

Opening Insights Pocket Wisdom Insights (PWI) invites you to explore the following Co-Lab Blog. This blog features parts of an  insightful article featured outside of the PWI Co-Lab, written by Steve LeVine on June 30th, 2017, published by Axios. [...]

Personality CAN Change Dramatically…

February 22, 2017 0

Opening Insights Personality CAN change dramatically: You’re a completely different person at 14 and 77, according to the longest-ever study into human character By Phoebe Weston For Mailonline PUBLISHED: 20 February 2017 A 77-year-old does […]

What is the Millennial Question
(in the Workplace)?

January 29, 2017 0

Opening Insights Pocket Wisdom Insights (PWI) invites you to explore the following Co-Lab Blog. This blog features parts of influential and insightful video featured outside of the PWI Co-Lab by Simon Sinek on October 29, 2016, published […]

Keirsey Temperament Sorter

January 28, 2017 0

Opening Insights The Keirsey Temperament Sorter (KTS) is a self-assessed personality questionnaire designed to help people better understand themselves and others. It was first introduced in the book Please Understand Me. It is one of […]

Why is Your Team Failing to Meet Its Targets?

December 9, 2016 0

Opening Insights Have you ever wondered why your marketing and sales teams are not reaching their targets? Have you ever considered that the problem may be that their primary focus is on their targets? Informational […]

Why a Customer Care Co-Lab Institute

September 20, 2016 0

Opening Insights Customer Care for many organizations is a never ending leaky bucket. Do you suppose we were trying to solve the wrong problem? Informational Insights For over 25 years, my company has measured performance […]

Customer Care Co-Lab Institute for SMB Success

August 24, 2016 0

Opening Insights: Hello and Welcome.  My name is Ed Butcher.  I am the founder and CEO of Spectra Business Solutions LLC.  I have over 25 years of experience in the Customer Care industry.  My business […]

Any Problem, One Solution

June 27, 2016 0

Opening Insights: Any Problem… One Solution Sometimes in life it’s hard to see the silver lining.  As people we experience a variety of problems, stresses and challenges as part of our life experience. Sometimes we find ourselves […]

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