{"id":6713,"date":"2016-09-20T05:46:19","date_gmt":"2016-09-20T12:46:19","guid":{"rendered":"http:\/\/pocketwisdominsights.com\/pwicolab\/?p=6713"},"modified":"2019-02-18T20:56:24","modified_gmt":"2019-02-19T04:56:24","slug":"collaborating-for-customer-care","status":"publish","type":"post","link":"https:\/\/pocketwisdominsights.com\/pwicolab\/leadership\/customer-care-co-lab\/customer-co-lab-mission\/ed-butcher\/collaborating-for-customer-care\/","title":{"rendered":"Why a Customer Care Co-Lab Institute"},"content":{"rendered":"<h2>Opening Insights<\/h2>\n<p>Customer Care for many organizations is a never ending leaky bucket.<\/p>\n<p>Do you suppose we were trying to solve the wrong problem?<\/p>\n<h2>Informational Insights<\/h2>\n<p>For over 25 years, my company has measured performance in a variety of industries \u2013 ranging from men\u2019s retail clothing stores, franchised auto repair shops, mortgage loan companies, business coaching and on and on.<\/p>\n<p>No matter what approach used to correct performance, nothing produced measurable improvement in performance.<\/p>\n<ul>\n<li><strong>Training <span style=\"text-decoration: underline;\">did not<\/span> <\/strong>produce improvement\n<ul>\n<li><em>We frequently see variances in the amount of product knowledge and application.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Coaching <span style=\"text-decoration: underline;\">did not<\/span> <\/strong>produce improvement\n<ul>\n<li><em>We notice a lot of resistance to change \u2013 employees refuse to cooperate in trying to improve their performance.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Data timeliness and accessibility <span style=\"text-decoration: underline;\">did not<\/span> <\/strong>produce improvement\n<ul>\n<li><em>Based on the number of sign-ons to our website, we know that not many dealers take advantage of the data and reports that are available.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Better assessments <span style=\"text-decoration: underline;\">did not<\/span> <\/strong>produce improvement\n<ul>\n<li><em>For companies that use assessment tools to hire employees, they have not produced a measurable improvement.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Does this remind you of the definition of insanity?<\/strong><\/p>\n<p>After searching for all those years, I was introduced to a company that understands the problems we face and has done something about it.<\/p>\n<p>As my partnership with them continues to grow, I have experienced their process to know that together we can begin to produce better results throughout your organization.<\/p>\n<p><strong>Awareness Communication Technology, LLC,<\/strong> a <span style=\"color: #000000;\"><em><strong>Microsoft Gold Research and Development Company<\/strong><\/em> <\/span>recognizes the\u00a0magnitude and source of today\u2019s challenges and has developed a Publishing Platform that focuses on <strong>true collaboration and communication solutions<\/strong>.\u00a0 The architecture of this platform includes interactive TECHNOLOGIES, METHODOLOGIES, and down-to-earth HUMAN UNDERSTANDING.<\/p>\n<p>This unique Publishing Platform has a built-in<strong> Collaboration Laboratory (\u201cCo-Lab\u201d) Institute<\/strong> that creates sustainable and profitable environmental cultures that <em>reduce fear, raise human intelligence and create a space to ignite and fan the fire of our individual and collective creativity<\/em>.<\/p>\n<p><a href=\"\/\/pocketwisdominsights.com\/pwicolab\/co-lab-series\/wi365\/#content\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5011\" src=\"\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/BookCover\/cover_wi365-1-1024x664.png\" alt=\"cover_wi365\" width=\"389\" height=\"252\" srcset=\"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/BookCover\/cover_wi365-1-1024x664.png 1024w, https:\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/BookCover\/cover_wi365-1-600x389.png 600w, https:\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/BookCover\/cover_wi365-1-300x194.png 300w, https:\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/BookCover\/cover_wi365-1.png 1125w\" sizes=\"auto, (max-width: 389px) 100vw, 389px\" \/><\/a><\/p>\n<p><strong>In the Co-Lab Institute, AwareComm\u00ae partners with Industry Leaders in select industries who have the courage to be Heroes:<\/strong> that are\u00a0seeking real solutions to the problems within their field;\u00a0 seeking the power to effectively deliver and communicate their solutions to the world; and seeking the business strategy, partnerships and plan to make their solution engaging and sustainable (Self-Funding \u2013 Self-Regulating \u2013 Self Perpetuating) through solidarity.<\/p>\n<h2>Possibilities for Consideration<\/h2>\n<p><em><strong>What if&#8230;<br \/>\n<\/strong><\/em><\/p>\n<ul>\n<li>Your organization became an industry leader that could contribute to building more successful organizations \u2013 much as in \u201cpay it forward.\u201d<\/li>\n<\/ul>\n<ul>\n<li>You could join all dealers in a network so they all can contribute to each other\u2019s success.<\/li>\n<\/ul>\n<ul>\n<li>You received accurate feedback on your training so you know what is working and what is not working.<\/li>\n<\/ul>\n<ul>\n<li>Each franchisee\/dealer could positively impact their employees lives both on the job and at home.<\/li>\n<\/ul>\n<ul>\n<li>Each franchisee\/dealer through the <strong><em>Customers for Life<\/em><\/strong> program could improve customer loyalty and customer care.<\/li>\n<\/ul>\n<ul>\n<li>Each franchisee\/dealer is able to improve the quality of employees&#8217; they hire thus reducing turnover and building higher customer satisfaction.<\/li>\n<\/ul>\n<ul>\n<li>Each franchisee\/dealer could increase their net income year over year.<\/li>\n<\/ul>\n<p>If you would like to make these <em>\u201cwhat if\u201d<\/em> questions a reality\u2026<\/p>\n<p>Then, you may be interested in this PROVEN SOLUTION.<\/p>\n<h2>Add Your Insight<\/h2>\n<p style=\"text-align: center;\"><em>I have been impressed with the urgency of doing. Knowing is not enough; we must apply.<\/em><em><br \/>\n<\/em><em>Being willing is not enough; we must do.<\/em><em><br \/>\n<\/em>LEONARDO DA VINCI<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Opening Insights Customer Care for many organizations is a never ending leaky bucket. Do you suppose we were trying to solve the wrong problem? Informational Insights For over 25 years, my company has measured performance <a class=\"mh-excerpt-more\" href=\"https:\/\/pocketwisdominsights.com\/pwicolab\/leadership\/customer-care-co-lab\/customer-co-lab-mission\/ed-butcher\/collaborating-for-customer-care\/\" title=\"Why a Customer Care Co-Lab Institute\">[&#8230;]<\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n<\/div>","protected":false},"author":4,"featured_media":6718,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[201,63,62],"tags":[],"class_list":["post-6713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emod-blog","category-customer-care-co-lab-blogs","category-customer-co-lab-mission"],"jetpack_featured_media_url":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/Death_to_stock_laneways_21-scaled.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/posts\/6713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/comments?post=6713"}],"version-history":[{"count":24,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/posts\/6713\/revisions"}],"predecessor-version":[{"id":46071,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/posts\/6713\/revisions\/46071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/media\/6718"}],"wp:attachment":[{"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/media?parent=6713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/categories?post=6713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pocketwisdominsights.com\/pwicolab\/wp-json\/wp\/v2\/tags?post=6713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}