Informational Insights<\/h2>\nMy Passion and Intention<\/h3>\n
Over the last 25 years I have developed and maintained a successful system to measure performance, yet we have lacked the resources to support our customers and our customers\u2019 customers in finding believable and achievable solutions \u2013 to empower, engage and engage in a way that creates loyalty, commitment and customers for life.<\/p>\n
We know that a key component of Customer Care is the development of successful interdependent teams, yet the question is often not what, but how do we create an interdependent culture.\u00a0 Interdependent teams and cultures result in long-term success; better customer service; more satisfied and loyal customers; enhanced word of mouth; and research and development.<\/p>\n
Becoming Part of the\u00a0Solution<\/h3>\n
The Co-Lab Institute has guided me to understand business in a different light. The strategy and consulting offered within the Co-Lab Institute helped me become more aware of my strengths and weaknesses. \u00a0I learned the importance of building my emotional intelligence and being a participant and contributor of life\u2026 it gave me a pathway to do this and a scalable way to support people and organizations (looking for customer care and cultural solutions) to experience the same growth and opportunity.<\/p>\n
The Co-Lab Institute helped me find my VOICE and collaborating with others helped me learn to be a better communicator.\u00a0 As a result: today I am a more well-adjusted adult communicator, collaborator, influencer and doer; today the truth is no longer scary, it is an opportunity to learn and grow.<\/p>\n
With the many challenges that organizations face today, we realized that trying to resolve performance issues with old thinking and processes does not produce improvements in performance.\u00a0 Training, coaching and other techniques are proven time and time again not to work.\u00a0 Measuring the problem doesn\u2019t solve the problem.<\/p>\n
My experience in the Co-Lab Institute has taught me personally and professionally of the importance of culture, collaboration and togetherness.\u00a0 This is the direction and culture that must be created in order for organizations to become a truly customer-centered \u2013\u00a0 something that has been proven and successfully established in the Co-Lab Institute.<\/p>\n
Having experienced the positive impact Co-Lab Institutes can have on business\u2026 people, employees, clients, customers and communities. I would like to bring this experience to others, through a Customer Care Co-Lab. \u00a0The Customer Care Co-Lab Institute would support an organization in creating the culture necessary to grow and produce Customer Care organizations.<\/p>\n
I have the network, support and interest to bring the Customer Care Co-Lab to life, and the connections to bring it to fruition. Currently I have the support of a number of influencers and change makers, looking for real, measurable and scalable solutions:<\/p>\n
- \n
- Tuffy Auto Associates<\/li>\n
- Car-X Associates<\/li>\n
- Midas International<\/li>\n
- Meineke Car Care<\/li>\n
- Essex and Associates<\/li>\n
- Methodist Church Pastor and Community<\/li>\n
- Score \u2013 business counselor \u2013 small and large business development<\/li>\n<\/ul>\n
Together with these partners and others that will join the Customer Care Co-Lab we will empower small-midsize businesses with the tools, resources and strategy needed to survive and better support customers and their customers\u2019 customers. \u00a0My objective is to implement a grassroots movement to support SMBs in establishing customer-centered organizations to best serve their customers and markets, while awakening consciousness by bringing people together and producing teams and organization cultures that unite all stakeholders \u2013 built on solidarity, commitment and customer care.<\/p>\n
Welcome…<\/h3>\n
To make this dream happen we are writing a Flip Book called “Customer Care”, to document and
![](\"https:\/\/openclipart.org\/image\/800px\/svg_to_png\/19005\/jimmiet-Big-Book.png\")
memorialize our mission and vision- we\u00a0welcome and invite all to participate and contribute.<\/strong><\/p>\nWe\u00a0seek like-minded community member’s, leaders and visionaries, associations, professionals, educational institutions, media, supporters, vendors, donors and sponsors to join me and my congregation in making our dream big enough for everybody.<\/strong><\/p>\n
Keeping in mind “any problem well defined is already half solved.” \u00a0We\u00a0invite you to submit your comments below, as they relate to helping us\u00a0define the problems, define the answers and discover solutions to the challenges we may face in reaching our goal. \u00a0So that together we can develop a Co-Lab Institute, where together we can create long-term implementable app-based solutions to reach our communities, businesses, schools, industry and world.<\/p>\n
![\"ind_colab_inst\"](\"\/\/pocketwisdominsights.com\/pwicolab\/wp-content\/uploads\/ind_colab_inst-1024x576.jpg\")
<\/p>\nPossibilities for Consideration<\/h2>\n
Take a moment and examine\u2026<\/h3>\n
- \n
- As you reviewed the material above, what stood out to you?<\/li>\n
- What is the potential impact, economically and\/or socially?<\/li>\n
- What action is needed to stop or support this idea?<\/li>\n
- You may want to consider whether you:\n
- \n
- want to be aware<\/em> of,<\/li>\n
- should become supportive<\/em> of,<\/li>\n
- would want to be active<\/em> in this topic?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
Add Your Insight<\/h2>\n
I have been impressed with the urgency of doing. Knowing is not enough; we must apply.<\/em>
\nBeing willing is not enough; we must do.
\n<\/em>LEONARDO DA VINCI<\/p>\n<\/p>\n","protected":false},"excerpt":{"rendered":"
- should become supportive<\/em> of,<\/li>\n
- want to be aware<\/em> of,<\/li>\n