Opening Insights
Customer Care for many organizations is a never ending leaky bucket.
Do you suppose we were trying to solve the wrong problem?
Informational Insights
For over 25 years, my company has measured performance in a variety of industries – ranging from men’s retail clothing stores, franchised auto repair shops, mortgage loan companies, business coaching and on and on.
No matter what approach used to correct performance, nothing produced measurable improvement in performance.
- Training did not produce improvement
- We frequently see variances in the amount of product knowledge and application.
- Coaching did not produce improvement
- We notice a lot of resistance to change – employees refuse to cooperate in trying to improve their performance.
- Data timeliness and accessibility did not produce improvement
- Based on the number of sign-ons to our website, we know that not many dealers take advantage of the data and reports that are available.
- Better assessments did not produce improvement
- For companies that use assessment tools to hire employees, they have not produced a measurable improvement.
Does this remind you of the definition of insanity?
After searching for all those years, I was introduced to a company that understands the problems we face and has done something about it.
As my partnership with them continues to grow, I have experienced their process to know that together we can begin to produce better results throughout your organization.
Awareness Communication Technology, LLC, a Microsoft Gold Research and Development Company recognizes the magnitude and source of today’s challenges and has developed a Publishing Platform that focuses on true collaboration and communication solutions. The architecture of this platform includes interactive TECHNOLOGIES, METHODOLOGIES, and down-to-earth HUMAN UNDERSTANDING.
This unique Publishing Platform has a built-in Collaboration Laboratory (“Co-Lab”) Institute that creates sustainable and profitable environmental cultures that reduce fear, raise human intelligence and create a space to ignite and fan the fire of our individual and collective creativity.
In the Co-Lab Institute, AwareComm® partners with Industry Leaders in select industries who have the courage to be Heroes: that are seeking real solutions to the problems within their field; seeking the power to effectively deliver and communicate their solutions to the world; and seeking the business strategy, partnerships and plan to make their solution engaging and sustainable (Self-Funding – Self-Regulating – Self Perpetuating) through solidarity.
Possibilities for Consideration
What if…
- Your organization became an industry leader that could contribute to building more successful organizations – much as in “pay it forward.”
- You could join all dealers in a network so they all can contribute to each other’s success.
- You received accurate feedback on your training so you know what is working and what is not working.
- Each franchisee/dealer could positively impact their employees lives both on the job and at home.
- Each franchisee/dealer through the Customers for Life program could improve customer loyalty and customer care.
- Each franchisee/dealer is able to improve the quality of employees’ they hire thus reducing turnover and building higher customer satisfaction.
- Each franchisee/dealer could increase their net income year over year.
If you would like to make these “what if” questions a reality…
Then, you may be interested in this PROVEN SOLUTION.
Add Your Insight
I have been impressed with the urgency of doing. Knowing is not enough; we must apply.
Being willing is not enough; we must do.
LEONARDO DA VINCI