Ideas Worth Exploring
Problems Worth Answering
Answers Worth Implementing
PWI eMod Co-Labs Worth Activating
A Community Worth Growing with Trust/Solidarity

Why a Customer Care Co-Lab Institute

September 20, 2016 0

Opening Insights Customer Care for many organizations is a never ending leaky bucket. Do you suppose we were trying to solve the wrong problem? Informational Insights For over 25 years, my company has measured performance […]

Customer Care Co-Lab Institute for SMB Success

August 24, 2016 0

Opening Insights: Hello and Welcome.  My name is Ed Butcher.  I am the founder and CEO of Spectra Business Solutions LLC.  I have over 25 years of experience in the Customer Care industry.  My business […]