Culture Value-ation Assessment Private Preview
Culture Value-ation Assessment Private Preview: Launching the Private Preview of the Newest Innovation of AwareComm's® eMod-ular Ecosystem
Customer Care Co-Lab Blogs
SOS Center of Excellence
SOS Center of Excellence SOS Institute™ Resources guide and empower peopleto go beyond what they can't do,to strive for and to achieve those things they can do. SOS in Action(click to experience the SOS ecosystem)
SOS Career Path
This handbook illustrates the SOS Career Pathway and describes the Intelligent Human Support provided by SOS agents.
What Would It Be Like to become an SOS member? [...]
When Retention and Results Count!
Opening Insights: Employee Crisis There is a global talent shortage and employment crisis. It is the new pandemic of our times - affected and infected by our socio-cultural. In a new Korn Ferry study that [...]
The End of a Legacy… WHO CARES!?!
Opening Insights: An Empire ...Once a pioneer to the department store industry, Sears struggled in a quickly shifting retail environment, battered by competition from big-box stores and then by the meteoric rise of Amazon and [...]
A Corporate Response to The Millennial Challenge
Opening Insights: A Cultural Challenge Instant gratification. That is what drives the personal computer / smartphone generation. Technology conditioned them to need to instantly (without cost or effort) find the answers to all their questions. [...]
Costco Employees Share 21 Things They’d Love to Tell Shoppers BUT CAN’T
Opening Insights: Employees Matter Too Employees are people too, they are not just a robot their to server. Like you they have their own thought and feelings. When we go to the store have you [...]
The Corporate-to-Customer Disconnect
Opening Insights: Rocket Science of Data Analysis For organizations today, information is easy to come by. Customers create accounts and profiles Automatic reporting is generated from advertising, marketing, sales, customer feedback and reports and internal [...]
Should We Fear ‘the End of Work’?
Opening Insights: Making Sen$e In a 2012 report on the show "Making Sen$e" by Paul Solman explored “Man vs. Machine.” In this report he examined the future of the American worker and asked the question: Will Human [...]
Humans Have 27 Distinct Emotional States, Study Finds
Opening Insights: How Many Emotions? We are a very feeling/emotional driven world, at least we have been socially engineered to be. Our vulnerability to emotion has been used on a macro (government, media, entertainment, marketing and [...]
Want to Sound Like a Leader? Start By Saying Your Name Right | Laura Sicola | TEDxPenn
Opening Insights: Leaders are Trained, Not Born Communication is an important part of life, however, the art of speaking and communicating is quickly becoming a lost art in our current generations. Communication is an art [...]
Digital Transformation: Catch the Wave!
Opening Insights: Ready for Change? Change is on the horizon. Are you and your organization ready to not only implement digital transformation, but to become a part of it? Informational Insights: Digital Transformation is Today [...]
The Backfire Effect, Bad Objects, and Changing Our Minds Online
Opening Insights An Open Democracy article by David Beer, dated July 19, 2017, highlights the realities of the "backfire effect" on collective social media usage. He questions, "[When] on social media, when exposed to opposing [...]
Wal-Mart Applies for Patent for Blimp-Style Floating Warehouse
Opening Insights A Bloomberg article by Matthew Boyle, dated 18 August 2017, highlights the growing development and positioning of the corporate battle between retail giants - Wal-mart and Amazon. As we examine the innovation and [...]
Angry Amazon Sellers: New Refund Policy WILL Crush Small Businesses
Opening Insights Amazon Positions to Cut-Out the Middle-Man and Control the Retail and Consumer Market Pocket Wisdom Insights (PWI) invites you to explore the following Co-Lab Blog. This blog features parts of an insightful article featured [...]
A PWI Co-Lab Delivers
Social Cultural Responsibility
Opening Insights The Co-Lab is a Philosophy of Communication that is Packaged into an App with Resources and Structure Informational Insights The Co-Lab is a platform, its a methodology, its a philosophy... it offers a collaborative process [...]
Opportunity is at Your Feet
Opening Insights A Continuing Journey of Collaboration, Opportunity and Career Development in the Co-Lab... As a member of a Co-Lab I was given the task of finding an environment to implement the skills I was [...]
Many Americans are TOO Drugged-out to Work
Opening Insights Pocket Wisdom Insights (PWI) invites you to explore the following Co-Lab Blog. This blog features parts of an insightful article featured outside of the PWI Co-Lab, written by Steve LeVine on June 30th, 2017, published by Axios. [...]
Personality CAN Change Dramatically…
Opening Insights Personality CAN change dramatically: You’re a completely different person at 14 and 77, according to the longest-ever study into human character By Phoebe Weston For Mailonline PUBLISHED: 20 February 2017 A 77-year-old does […]
Discover What Personality Type Are You:
Type A or Type B?
Opening Insights There are 3 types of personalities that have been related to physical health and disease. What are they? Informational Insights Friedman & Rosenman (both cardiologists) developed a theory of personality types based on […]